It’s bound to happen sometime, as sure as night follows day. You make a sale or carry out a service for client, and you think everything is fine. And then suddenly, out of the blue, comes a complaint, like an arrow suddenly slamming into your desk. You know you did a great job, you’re pretty sure the complainer is wrong, and you don’t want to feel you’re being taken advantage of. The big question is: what do you do?
