It’s bound to happen sometime, as sure as night follows day. You make a sale or carry out a service for client, and you think everything is fine. And then suddenly, out of the blue, comes a complaint, like an arrow suddenly slamming into your desk. You know you did a great job, you’re pretty sure the complainer is wrong, and you don’t want to feel you’re being taken advantage of. The big question is: what do you do?
If there’s one thing you should learn and take to heart when it comes to increasing profits in your business, it’s that email marketing works. If you use email marketing you’ll make more sales and make more money. It’s that simple. But (and it’s a big but) email marketing works only if you do it and do it regularly.
Here’s what I mean.
There’s an old story about an advertising agency getting ready to pitch for the account with British Rail, the company which ran the UK railways before privatisation and which was famous for late-running and cancelled trains, filthy stations and awful food. The agency was a small one as these things go, and knew it would be pitching against some of the bigger firms, and so knew in turn it had to come up with a pitch to really grab the attention of the British rail management. And it came up with a corker.